What Should I Do If My WEEX Account Is Frozen or Locked?

If your WEEX account is locked due to multiple incorrect password attempts when you logged in, contact customer support at @weikecs on Telegram for assistance. Alternatively, use the AI customer service in the bottom-right corner of the WEEX website. Provide your User ID (UID) in the chat, and the AI will connect you to a live agent to handle your request.
To unlock your account, submit:

1. One of: [UID/Phone number/Email]
2. A photo of your [ID card] with a handwritten note stating: "Today is [Year, Month, Day]. I am [Name], UID is [XXX], I want to unfreeze my WEEX account, and I confirm this is my action."
   Learn more about WEEX here.

This content is provided for general informational purposes only and doesn't constitute financial, investment, legal, or tax advice. Any events, rewards, online promotions, or related information mentioned herein should not be considered a recommendation, solicitation, or invitation to purchase, sell, trade, or otherwise deal in any crypto assets. Crypto assets are highly volatile and may result in loss. The availability of WEEX services, products, and related events may vary by region. You are responsible for ensuring that your participation is in accordance with applicable local laws and regulations.