JPMorgan executives: Exploring the application of Agentic AI in cross-border payments and treasury automation

During the 2026 New York Tech Week, Zack Anderson, Chief Data and Analytics Officer of J.P. Morgan Payments, shared the latest applications and strategic outlook of AI in payment infrastructure at a seminar. He stated that the application of AI in the banking industry is becoming increasingly mature, with most AI agents currently operating invisibly in the background, significantly enhancing the efficiency of payment flows and risk management capabilities.

Anderson pointed out that with the proliferation of Agentic AI, the core challenge facing the payment sector lies in the governance and auditability of "machine authorization" (especially for high-value payments). He emphasized that leveraging AI to handle complex cross-border payment compliance rules is an important opportunity in the near term, which is expected to significantly reduce payment rejection rates. Furthermore, although current corporate AI investments are largely focused on the customer front end, "Agentic Treasury" will be an important early opportunity for the future, and its large-scale application will still rely on further improvement of underlying data and governance infrastructure.